LYGG Welcome Kit
Welcome to LYGG! We’re thrilled to have you on board. Our commitment is to provide you with a seamless, efficient, and sustainable travel experience. Below, you’ll find everything you need to get started with your journey with us.
Book Your First Flight
Your Company has prepurchased serial tickets for your travelers, so no payment is required at the time of booking.
You can book your serial tickets through LYGG’s online booking tool or LYGG’s mobile app.
Book NowHow to Book
Need help with your first booking?
Watch this short tutorial video on how to set-up your LYGG account, and how book and cancel your flight.
Your LYGG Ticket
LYGG does not issue traditional e-tickets; instead, your LYGG App will serve as your travel document.
No check in needed.
To access the app, simply use the same credentials you use for our online booking tool.
Get the App: Apple Store or Google Play
Request Capacity
With this feature, you can request additional seats or even an entire flight.
We’ll make every effort to accommodate your needs.
This option is exclusively available through our online booking tool.
ID Verification
Once the first flight is booked, you will receive an email: “Your LYGG flight ID verification” from our Customer Care Team.
Register your passport details in Veriff service through the link found in the email.
You only need to do this once.
Customer Greetings
We truly value our customers, and it always warms our hearts to receive feedback.
Smooth Journey
Added Wellbeing
Efficient App
LYGG Customer Care Team
Our Customer Care team is here to assist you. Please contact us in any inquires. We welcome you to also visit our helpful links:
You can also request a callback, and one of our team members will get back to you promptly.
Contact Katja
I’m here to help. If you need any further assistance, feel free to reach out to me directly or schedule a meeting directly through my calendar.
Katja Vainio
Head of Customer Engagement and Success
+358 50 511 4442
katja.vainio@lygg.com
