LYGG FAQ

Our Frequently Asked Questions, FAQ, section provides quick, clear answers to your queries. Discover all you need to know for a smooth travel experience with us.

More detailed information about airports on separate Airport page.

Your booking confirmation serves as your ticket. It has been sent to you by email.

Booking is limited to contracted clients and their authorized travelers. Companies interested can contact us for more information. If your company is already a client, please contact your Travel Manager.

Online check-in is not required. Please arrive at the airport 30 minutes before departure.

Yes. Passengers must carry a valid photo ID or passport.

If you are travelling to the United Kingdom, you may also require a valid Electronic Travel Authorisation (ETA). Please ensure all required travel documents are obtained before departure.

Standard baggage allowance is 8 kg + 15 kg per passenger (soft bags recommended). Additional baggage must be arranged in advance, please contact our Customer Care.

Yes, subject to space and weight limitations. Please contact Customer Care in advance.

Pets are not permitted on our flights at this time.

Dangerous goods and hazardous materials are not permitted on board. Please refer to our Dangerous Goods page for detailed information.

Depending on aircraft size and airport infrastructure, accessibility on some routes may be limited. Please contact Customer Care before booking so we can review your needs and confirm whether we can accommodate your travel.

Please refer to your booking confirmation or pre-flight email for full details. You can also visit our Airports page for detailed information about departure and arrival locations.

Please arrive at the airport 30 minutes before your scheduled departure time.

If you are running late, please contact Customer Care immediately. We cannot guarantee boarding after the agreed arrival time.

Complimentary water and a small snack may be available on board.

We recommend using the restroom facilities at the airport before boarding the aircraft for your comfort and convenience. The restroom facilities on board and designed for emergency use only.

You can cancel your flight through the web booking tool. Refunds depend on your ticket type.

To change your flight, please contact Customer Care. Changes depend on your ticket type.

Passengers will be informed directly via the contact details provided at the time of booking. Our Customer Care team will provide updated information and further instructions as soon as possible.

We are here to help you

If you didn’t find the answers you were looking for in our Frequently Asked Questions, don’t worry.

Our dedicated LYGG Customer Care team is here to assist you. Please reach out to us and we’ll ensure you’ll have a seamless travel experience with us.