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Lygg

FAQ

Our Frequently Asked Questions section provides quick, clear answers to your queries. From booking processes to pricing models, discover all you need to know for a smooth travel experience with LYGG.

You can find your travel documents in the LYGG application under “Trips” section at the bottom of the app, which opens all “Upcoming Trips”. By selecting the appropriate date, you will see “Trip details” that provides all the relevant information regarding to this flight. This serves as your boarding pass.

Please make sure that your mobile device has sufficient battery for the duration of the trip to ensure access to your travel document in the LYGG App at all times.

Please make sure to always carry a valid photo ID or Passport with you.

LYGG follows the rules and regulations of each terminal, which may result in different safety and security procedures at different locations.

We recommend using the restroom facilities at the airport before boarding the aircraft for your comfort and convenience. The restroom facilities on board the aircraft are basic and designed for emergency use only.

The airport personnel will pick up the passengers from the terminal waiting area prior to departure.

LYGG is able to provide special assistance at airports and on board aircraft. To ensure you will get the help and assistance needed, please contact LYGG Customer Service in advance Tel: +358 50 305 9654 / help@lygg.com.

If you are running late and might miss your flight, please contact LYGG customer service as soon as possible Tel: +358 50 305 9654 for further assistance and guidance.

Helsinki Airport Q & A

You will use the Helsinki Business Flight terminal (the address is: Liikelentotie 8, 01530 Vantaa, Finland). Please make sure you arrive at the airport at least 30 minutes prior to your departure time.

There is very limited parking place available next to the terminal.  We strongly advise you to arrive by taxi. Public transportation options can be found at hsl.fi.

Örebro Airport Q & A

You will use the Örebro Airport (IATA Code: ORB) main passenger terminal (the address is: FLYGFÄLTSVÄGEN 8, 705 94 Örebro, Sweden). Please make sure you arrive at the airport at least 30 minutes prior to your departure time.

For detailed information about parking options and public transportation, we suggest visiting Örebro Airport’s website: https://orebroairport.se/

Linköping City Airport Q & A

You will use the Linköping City Airport (IATA code: LPI) main passenger terminal (the address is: Åkerbogatan 20, 582 54 Linköping, Sweden. Please make sure you arrive at the airport at least 30 minutes prior to your departure time.

For detailed information about parking options and public transportation, we suggest visiting Linking City Airport’s website: https://www.linkopingcityairport.se/

Tampere-Pirkkala Airport Q & A

The designated terminal for your flights at Tampere-Pirkkala Airport is Terminal 1.
Please make sure you arrive at the airport at least 30 minutes prior to your departure time.

For detailed information about parking options and public transportation, we suggest visiting Finavia’s website: Here
To access a map of Tampere-Pirkkala Airport, please follow this link: Click here

Stockholm-Bromma Airport Q & A

You will use the Grafair Jet Center terminal that is located near the Stockholm-Bromma Airport gate, approximately 300 meters from the main terminal. Grafair Flight Management AB’s address is: Flygplatsinfarten 1, 168 67 Bromma. Please make sure you arrive at the airport at least 30 minutes prior to your departure time.

The taxi stand and the tram station can be found within walking distance from the terminal.
For a map, please visit: this link

Need more answers? Talk to us

If you didn’t find the answers you’re looking for in our FAQ, don’t worry! Our dedicated LYGG support team is here to help. Reach out to us with your queries, and we’ll ensure you get the assistance and information you need for a hassle-free travel experience.