LYGG FAQ

Our Frequently Asked Questions, FAQ, section provides quick, clear answers to your queries. Discover all you need to know for a smooth travel experience with us.

More detailed information about airports on separate Airport page.

You can find your travel documents in the LYGG App under ‘Trips section’ at the bottom of the App, which opens all ‘Upcoming Trips’. By selecting the appropriate date, you will see ‘Trip details’ that provides all the relevant information regarding to this flight. This serves as your boarding pass.

Please make sure that your mobile device has sufficient battery for the duration of the trip to ensure access to your travel document in the LYGG App at all times.

Please make sure to always carry a valid photo ID or Passport with you.

LYGG follows the rules and regulations of each terminal, which may result in different safety and security procedures at different locations.

We have created a specific airport information page for you convenience. Please visit LYGG Airport Information page.

Parking facilities vary from airport to airport. Please visit our Airport Information page for more detailed information.

Arrive to the airport at least 30 minutes prior your departure time.

The airport personnel will pick up the passengers from the terminal waiting area prior to departure.

We recommend using the restroom facilities at the airport before boarding the aircraft for your comfort and convenience. The restroom facilities on board the aircraft are basic and designed for emergency use only.

LYGG is able to provide special assistance at airports and on board aircraft. To ensure you will get the help and assistance needed, please contact LYGG Customer Service in advance Tel: +358 50 305 9654 / help@lygg.com.

If you are running late and might miss your flight, please contact LYGG Customer Care as soon as possible Tel: +358 10 582 2700 for further assistance and guidance.

You can bring carry-on bag weighting up to 8 kg, along with a small personal item such as a purse or a laptop case. If you need to bring additional baggage, please please contact our Customer Care team.

You can cancel your flight without any cost up to 24 hours before your departure time using our web booking tool or the LYGG App. If there are less than 24 hours remaining until your departure, please contact our Customer Care team for assistance.

You can book a flight up to 24 hours before departure using our web booking tool or the LYGG App. If you need to book a flight within 24 hours of departure, please contact our Customer Care team for assistance. Availability is limited and bookings are subject to space.

We are here to help you

If you didn’t find the answers you were looking for in our Frequently Asked Questions, don’t worry. Here are some helpful links:

How to book instruction page
Travel with LYGG page
Airports page

Our dedicated LYGG Customer Care team is here to assist you. Please reach out to us and we’ll ensure you’ll have a seamless travel experience with us.