LYGG FAQ
Our FAQ section provides quick, clear answers to frequently asked questions.
If you can’t find answer to your question, please contact us.
We are here to help.
Your booking confirmation serves as your ticket. It has been sent to you by email.
Booking is available for clients with corporate agreement. Once the agreement is in place all dedicated members can book tickets or company’s Travel Managers can do it for them. You can create an account here or contact us for more information. If your company is already a client, please contact your Travel Manager.
Online check-in is not required. Please arrive at the airport 30 minutes before departure.
Yes. Passengers must carry a valid photo ID or passport.
If you are travelling to the United Kingdom, you may also require a valid Electronic Travel Authorisation (ETA). Please ensure all required travel documents are obtained before departure.
Standard baggage allowance is 8 kg + 11 kg per passenger (soft bags recommended). Additional baggage must be arranged in advance, please contact our Customer Care.
Yes, subject to space and weight limitations. Please contact Customer Care in advance.
Pets are not permitted on our flights at this time.
Dangerous goods and hazardous materials are not permitted on board. Please refer to our Dangerous Goods page for detailed information.
Depending on aircraft size and airport infrastructure, accessibility on some routes may be limited. Please contact Customer Care before booking so we can review your needs and confirm whether we can accommodate your travel.
Please refer to your booking confirmation or pre-flight email for full details. You can also visit our Airports page for detailed information about departure and arrival locations.
Please arrive at the airport 30 minutes before your scheduled departure time.
If you are running late, please contact Customer Care immediately. We cannot guarantee boarding after the agreed arrival time.
Complimentary water and a small snack may be available on board.
We recommend using the restroom facilities at the airport before boarding the aircraft for your comfort and convenience. The restroom facilities on board and designed for emergency use only.
If you wish to cancel your flight, please contact your Travel Manager.
To change your flight, please contact your Travel Manager.
Passengers will be informed directly via the contact details provided at the time of booking. Our Customer Care team will provide updated information and further instructions as soon as possible.