LYGG audits all ground and air service operators used.

LYGG has a tailor-made operator agreement with each of the operators. This guarantees the accessibility, service level standards and other conditions that LYGG requires from the operators.

Flight Operator Audits

All of LYGG’s flight operators hold a European Union Aviation Safety Agency (EASA) approved Air Operator Certificate (AOC), thus fulfilling the highest safety standards.

On top of the AOC requirements, LYGG regularly audits the operators that it utilizes, including:

• Historical safety track record and ratings
• Logs of Aircrafts in operation and general condition
• Experience of Crew and historical safety records
• Insurance and other AOC related documentation
• Maintenance provider
• Test flight conducted with the operator

Additionally, LYGG operations team regularly visits the operators personally to check their facilities and meet the key personnel.

LYGG also utilizes ghost customers to regularly monitor the service level of the operators to report possible areas of improvement to the operator.

Airport audits

LYGG regularly visits the airports used to audit and screen the following criteria:

• Passenger facilities
• Routings
• Seamless transfer to ground transportation
• Curb to liftoff time

Ground Transportation Audits

LYGG hand picks service providers in every location and audits the ground operators that it utilizes using the following criteria:

• Meeting with each provider
• Punctuality review of each provider
• Fleet size, age and condition
• Incident reports

Comfort and ultimate user experience is paramount. Customer feedback is incorporated to our quality control and safety assessment framework.

Travel with no stress, at the safety of privacy offered by minimal in person contacts. Meet only handful of people from door to door. Our partners follow the highest standards in Covid-19 safety.