Download the LYGG mobile application
from App Store or Google Play
Create your log-in credentials by giving your name, email address and mobile phone number or, if you already have an account, log-in.
Select the date when you want to fly. Flights are available from 14 August onwards. Select the flight you want to book and proceed to pay. Pay with your credit card and you are good to go.
Become a contract client
With just one monthly round trip, your company can become a client and benefit from LYGG’s discounted serial tickets.
Once you are a contract customer, you need to log-in with your company email address. Your discounted price will automatically appear in the mobile application once you proceed to pay your reservation.
If your company does not travel regularly, you can still enjoy LYGG’s service – just download the mobile application, create an account and you are all set to go.
Questions? Just ask!
Our customer service is open on weekdays Mon – Fri 09:00-17:00 (EET). We offer services in Finnish and English at email@example.com
/ +358 50 305 9654
Changes and cancellations up to 24 hours prior to departure
Do you need to change or cancel your booking? No worries - changes and cancellations are free of charge up until 24 hours prior to departure. Just cancel your prior booking and make a new one.
Changes / cancellations later than 24 hours prior to departure and no show -fees
In the event of cancellation later than 24 hours prior to your scheduled departure, or “no-show”, no refund of payments will be made. In case of “no-show”, You accept that Lygg shall have the right to charge an additional “no-show” fee set out in LYGG’s valid price list.
LYGG audits all ground and air service operators used.
LYGG has a tailor-made operator agreement with each of the operators. This guarantees the accessibility, service level standards and other conditions that LYGG requires from the operators.
All of LYGG’s flight operators hold a European Union Aviation Safety Agency (EASA) approved Air Operator Certificate (AOC), thus fulfilling the highest safety standards.
On top of the AOC requirements, LYGG regularly audits the operators that it utilizes, including:
Additionally, LYGG operations team regularly visits the operators personally to check their facilities and meet the key personnel.
LYGG also utilizes ghost customers to regularly monitor the service level of the operators to report possible areas of improvement to the operator.
LYGG regularly visits the airports used to audit and screen the following criteria:
LYGG hand picks service providers in every location and audits the ground operators that it utilizes using the following criteria:
Comfort and ultimate user experience is paramount. Customer feedback is incorporated to our quality control and safety assessment framework.
Travel with no stress, at the safety of privacy offered by minimal in person contacts.